FAQs

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    How do I upload my video?

    Through the mobile app!!!

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    Can I change the video later?

    Yes. You can add and update your videos whenever you want, so your memories can change over time.

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    How is it powered / does it need charging?

    MerryMemo has a rechargeable battery. A charging base and USB cable are included for recharging.

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    What colors does it come in?

    MerryMemo comes in Black and White.

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    What's included in the box?

    Your MerryMemo orb, a charging base, a USB cable and a user manual.

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    How long does shipping take?

    Shipping is free worldwide. Orders are typically processed within 2 business days, and delivery takes 7–14 business days after shipment.

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    What is Shipping Protection?

    Shipping Protection is an optional $4.99 add-on that covers loss, theft and damage in transit. If a protected order arrives damaged or is lost, we'll send a free replacement or a full refund.

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    How do I contact you?

    Email us at MerryMemo@gmail.com or use our Contact page.

    More Than an Ornament. A Memory. ❤️

    Turn your most precious moments into something you can relive every Christmas. With MerryMemo, your favorite videos come to life inside a beautiful keepsake ornament, bringing smiles, laughter, and unforgettable memories to your tree year after year.

    Because the best gifts aren't just opened, they're remembered.

    • Rachel P.

      "I put a video of my daughter's first steps on it and it's seriously the cutest thing ever. Such a special way to remember those little moments!"

      Nashville, TN

    • Daniel C.

      "I wanted to get my girlfriend something different this Christmas. The video ornament was such a cool idea, and she loved how personal it was."

      Boston, MA

    • Olivia S.

      "My favorite part is being able to change the videos. I can add new memories every year instead of just having the same old Christmas ornament."

      San Diego, CA

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