
FAQs
How do I upload my video?
How do I upload my video?
Through the mobile app!!!
Can I change the video later?
Can I change the video later?
Yes. You can add and update your videos whenever you want, so your memories can change over time.
How is it powered / does it need charging?
How is it powered / does it need charging?
MerryMemo has a rechargeable battery. A charging base and USB cable are included for recharging.
What colors does it come in?
What colors does it come in?
MerryMemo comes in Black and White.
What's included in the box?
What's included in the box?
Your MerryMemo orb, a charging base, a USB cable and a user manual.
How long does shipping take?
How long does shipping take?
Shipping is free worldwide. Orders are typically processed within 2 business days, and delivery takes 7–14 business days after shipment.
What is Shipping Protection?
What is Shipping Protection?
Shipping Protection is an optional $4.99 add-on that covers loss, theft and damage in transit. If a protected order arrives damaged or is lost, we'll send a free replacement or a full refund.
How do I contact you?
How do I contact you?
Email us at MerryMemo@gmail.com or use our Contact page.
More Than an Ornament. A Memory. ❤️
Turn your most precious moments into something you can relive every Christmas. With MerryMemo, your favorite videos come to life inside a beautiful keepsake ornament, bringing smiles, laughter, and unforgettable memories to your tree year after year.
Because the best gifts aren't just opened, they're remembered.